Privacy Policy

This policy explains what personal data Rubies & Pearls collects, why, and how it's used. We keep this as minimal as possible.

1. Who We Are

Rubies & Pearls is a small business based in Southport, Merseyside, UK. For any privacy queries, contact hello@rubiesandpearls.co.uk.

2. What We Collect

• Contact details you provide (name, email, message) via the contact form
• Email address if you join the mailing list
• Order and delivery details when you make a purchase (name, address, order contents)
• Payment is processed directly by Stripe. We never see or store your full card details
• Basic technical data (e.g. browser type) via standard hosting logs

3. How We Use It

• To fulfil and communicate about orders
• To respond to enquiries sent via the contact form
• To send mailing list updates, only if you've opted in, and you can unsubscribe at any time

4. Who We Share It With

We use trusted third-party services to run this site and process orders, including Stripe (payments), Cloudflare (hosting), and an email delivery provider (transactional and mailing list emails). These providers only receive the data needed to perform their service.

5. How Long We Keep It

Order records are kept as long as needed for accounting and legal purposes. Mailing list data is kept until you unsubscribe. Contact form messages are kept only as long as needed to resolve your enquiry.

6. Your Rights

Under UK GDPR, you can ask to access, correct, or delete the personal data we hold about you at any time. Email hello@rubiesandpearls.co.uk to make a request.

7. Cookies

This site uses only essential functionality (such as remembering items in your cart) stored in your browser. No third-party tracking or advertising cookies are used.